For over 20 years, CAGBC has led the movement for high-performing, green buildings. We believe that by transforming the built environment, we can create a more sustainable future and communities where people can thrive in resilient, healthy buildings and homes.

Under the direction of the Director, Certification Services, the Program Coordinator is responsible for supporting the client and customer service needs of the organization in a professional, timely manner and in alignment with the business activities of the Green Building Programs and corporate strategies.

The position facilitates communication between clients and certification reviewers, providing excellent customer service as well as processing certification submissions through various platforms and tools, ensuring efficient and timely workflow, and accurate, detailed project tracking. The green building programs supported include Leadership in Energy and Environmental Design (LEED), Zero Carbon Building (ZCB), and others.

This position is an existing vacancy on the Green Buildings Program team.

• Respond to client and general inquires by phone, email (generic inboxes as assigned) and

website inquiries.

• Maintain lines of communication and understanding of timelines, and review milestones

between staff, clients and third parties.

• Respond to client inquiries in a professional and timely manner, with thoughtful and accurate

technical guidance, including adding in responses from reviewers as necessary and notifying peers of tasks.

• Ensure project submissions are complete, properly recorded in the central database

and accurately maintained and recorded as they progress through the review stages.

• Compile certification reports through the retrieval of data and documentation for LEED, ZCB and other programs.

• Enter questions and client information, and triage to peers, technical customer service inquiries within a database management system.

• Adhere to communication procedures, certification guidelines and policies to ensure consistent

delivery of the certification program.

• Strive for continuous improvement within the green building programs, including suggesting improvements to processes and tools to improve client experience and internal efficiency.

• Perform related responsibilities and duties as assigned by your supervisor. 

NOTE: This job description highlights the general nature and level of the assignments required by this position. This is not a completely exhaustive list of responsibilities; additional duties will be assigned.